Support

Posy is a bookkeeping app for flower shops: sales, bouquets, stock and staff shifts. Write to support@posy.pro and include your shop’s name and, if something went wrong, what you were doing and a screenshot.

Common questions

The sign-in code does not arrive. Check your spam folder and that the email address is the one your administrator invited. Wait a minute and request a new code.

I did not get an invitation. Ask your shop’s administrator to send it again. Posy is used by invitation; accounts are not created by signing up.

How do I add a member of staff? An administrator opens the Team section in the app, adds the person’s email, name, role and shops, and Posy emails them an invitation. The person accepts it from the link and signs in with their email.

Does Posy take payments? No. Customers pay the usual way and the sale is recorded in Posy with the payment method.

What if there is no internet? Sales are saved on the phone and sent automatically when the connection is back. A small indicator in the header shows when something is waiting to sync.

Why is a product’s stock negative? Posy never blocks a sale. If more was sold than was recorded in stock, the balance goes negative so a manager can find and fix the gap, usually a missing delivery.

Delete your account and data

Staff accounts are created and removed by the shop’s administrator: they can deactivate a person in the Team section.

To delete your account, or all data of a shop, write from the email address of the account to support@posy.pro with the subject “Delete account” or “Delete shop data”. We confirm the request and complete the deletion within 30 days. A shop’s data can be deleted only at the request of its administrator.